Support

New to MoniLoop? Start with How to use MoniLoop.

Common questions

I forgot my password: On the sign-in screen choose "Forgot password?". We email you a 6-digit code; enter it, then choose a new password.
I didn't get the email with my code: Check your spam folder, then ask for a new code from the same screen (you can ask again after a minute). Only the newest code works.
How do I share a budget with my family?: One person creates a family in More, Budgets & families (on the website: Family) and shares the invite code or link. Others join with it; it becomes another budget next to their own. Admins choose who can only view and who can add expenses.
Why can't I add expenses?: Your family admin has given you view-only access. Ask them to change your role to member.
The app says it needs an update: Install the newest version from the App Store or Google Play. Your data is kept on our servers, so nothing is lost.

Something else, or found a problem? Write to contact@softbytes.co.uk.

Please include the email you sign in with and, from the app, the version shown in More, Account.